Refund piolicy

At Lux Electri Shop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, our refund policy ensures a smooth and hassle-free process.

Eligibility for Refund:

• Products must be returned within 7 days of delivery.
• Items must be in their original condition, unused, and with all packaging intact.
• Proof of purchase (order number or receipt) is required.

Non-Refundable Items:

• Damaged due to misuse or improper handling
• Products missing original packaging or accessories
• Digital downloads or services (if applicable)

How to Request a Refund:

1. Contact our customer support via phone/WhatsApp: +1 365 737 2102 or email: lucandradefeb24@gmail.com.
2. Provide your order number and reason for the refund request.
3. Our team will guide you through the return process.

Refund Processing:

• Once the returned item is received and inspected, refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used at the time of purchase.

We are committed to providing excellent customer service and making sure every purchase meets your expectations. For any questions about our refund policy, feel free to reach out to us anytime.